Crucial ConversationsThe importance of conversation is often forgotten in this fast-paced plugged in, social media, BBM’ed, LinkedIn, Facebook world of ours. Yet the ability to have meaningful conversations is increasingly recognized as a primary skill in career success.

Crucial Conversations, based on the New York Times bestseller created by VitalSmarts, will help you handle conversations that occur when the stakes are high, emotions run strong, and opinions vary. Franca Miraglia is a Certified VitalSmarts professional trainer for the Crucial Conversation program. Using dynamic exercises and real practice opportunities, participants will learn and experience the following:

  • Prepare to tackle high-stake situations with proven technique;
  • Transform anger and hurt feelings into powerful dialogue;
  • Make it safe to talk about almost anything and to almost anyone;
  • Be persuasive, not abrasive, improving professional relationships.

Crucial Conversations is available as a half-day or full-day or 2-day session and can be delivered as a stand-alone session or as part of a larger team-building or planning program.